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Support Resources

Explore our comprehensive support categories to find the information you need

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Getting Started

Essential guides and tutorials to help you implement and launch PVTX AI in your organization.

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Platform Features

Detailed documentation on how to use and configure each feature of the PVTX AI platform.

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Integrations

Resources for connecting PVTX AI with your existing systems and third-party applications.

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User Management

Guidance on managing users, permissions, roles, and employee accounts.

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Reporting & Analytics

Instructions for generating insights, reports, and understanding wellness metrics.

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Security & Compliance

Information on data security, privacy controls, and regulatory compliance.

Frequently Asked Questions

Quick answers to common questions about the PVTX AI platform

Implementation & Onboarding

How long does a typical implementation take?

Implementation timelines vary based on your organization's size and the complexity of required integrations:

  • Small organizations (100-500 employees): 4-6 weeks
  • Mid-size organizations (501-5,000 employees): 6-10 weeks
  • Enterprise organizations (5,000+ employees): 10-16 weeks

These timelines include technical setup, system integration, administrator training, and employee onboarding. Our implementation team works closely with your IT, HR, and benefits teams to ensure a smooth rollout while minimizing disruption to your operations.

What resources do we need to allocate for implementation?

For a successful implementation, we recommend allocating the following resources:

  • Project Manager: 5-10 hours weekly during implementation to coordinate between teams
  • IT Support: 8-12 hours during integration weeks for SSO, API connections, and security reviews
  • HR Representative: 4-6 hours weekly to help with content customization and user management
  • Benefits/Wellness Lead: 6-8 hours weekly for strategy alignment and program design

PVTX AI provides a dedicated implementation manager and technical resource to guide your team through the entire process, with comprehensive documentation and training materials.

How do we import our employee data?

PVTX AI supports multiple methods for importing employee data:

  • HRIS Integration: Direct synchronization with systems like Workday, ADP, or BambooHR
  • SFTP Automated Feeds: Scheduled secure file transfers for regular updates
  • CSV/Excel Import: Manual or scheduled imports using our standardized templates
  • API Integration: Custom connections using our REST API

All data transfers occur over encrypted connections and adhere to our strict security protocols. Our implementation team will recommend the best approach based on your existing systems and technical resources.

Platform Features & Usage

How does PVTX AI's 6-Factor approach work in practice?

Our 6-Factor approach operates through several interconnected platform components:

  • Assessment: Employees complete an initial assessment covering all six factors (Social, Economic, Habits, Treatment, Environment, Culture & Nature)
  • Data Integration: The platform integrates data from connected devices, apps, and existing health information (with consent)
  • AI Analysis: Our algorithms analyze patterns and relationships between different health factors
  • Personalized Recommendations: Employees receive tailored suggestions addressing their specific needs across all factors
  • Organizational Insights: Anonymized, aggregate data provides population-level insights across the six factors

The platform continuously refines its recommendations as it learns more about individual and organizational patterns, creating increasingly effective wellness interventions over time.

Can we customize the platform to match our branding?

Yes, PVTX AI offers extensive customization options to align with your organization's branding and culture:

  • Visual Customization: Logo, colors, typography, and imagery can be adjusted to match your brand guidelines
  • Content Customization: Welcome messages, communications, and resources can be tailored to reflect your organization's voice
  • Feature Configuration: Different modules and features can be enabled or disabled based on your wellness strategy
  • Custom Challenges: Wellness challenges can be designed to reflect your specific organizational culture and goals

Enterprise clients also have access to white-labeling options for a fully branded experience. Your implementation manager will guide you through the customization process during setup.

What types of reports and analytics are available?

PVTX AI provides comprehensive reporting and analytics capabilities:

  • Executive Dashboards: High-level metrics showing program impact, engagement, and ROI
  • Population Health Reports: Anonymized insights into organizational health trends across the six factors
  • Engagement Analytics: Detailed data on participation, feature usage, and user adoption
  • Program Impact Reports: Measurement of wellness initiatives against defined objectives
  • Custom Report Builder: Flexible tool to create tailored reports for specific stakeholders

All reports use anonymized, aggregate data to protect individual privacy while providing meaningful organizational insights. Reports can be scheduled for automatic delivery or generated on-demand.

Security & Privacy

How does PVTX AI protect employee health data?

PVTX AI employs multiple layers of protection for sensitive health information:

  • Encryption: All data is encrypted both in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based permissions restrict who can view what information
  • Data Segregation: Logical separation of customer data in our multi-tenant architecture
  • Regular Security Testing: Continuous vulnerability scanning and annual penetration testing
  • Compliance Frameworks: HIPAA, SOC 2 Type II, and GDPR compliance measures

Additionally, our system is designed with privacy by design principles, collecting only necessary information and providing users with transparency and control over their data.

What employee data can employers access?

PVTX AI carefully balances organizational insights with individual privacy:

Employers can access:

  • Anonymized, aggregate health trends for groups of 10+ employees
  • Program engagement metrics (participation rates, challenge completion, etc.)
  • ROI and wellness program impact measurements
  • Departmental and organization-wide wellness insights

Employers cannot access:

  • Individual health assessment responses
  • Personal health metrics or biometric data
  • Individual activity or progress information
  • Any personally identifiable health information

This approach ensures organizations can measure program effectiveness while maintaining employee privacy and trust.

View All FAQs →

Contact Support

Multiple support channels to help you resolve issues and answer questions

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Email Support

Standard Response Time

Email our support team for non-urgent issues or questions. Our specialists will investigate your issue and provide detailed guidance.

📅 Response within 24 hours (business days)
Email Support
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Live Chat

Quick Assistance

Connect with a support specialist instantly through our live chat for quick questions and immediate troubleshooting assistance.

🕒 Available 8AM-8PM EST (Monday-Friday)
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Phone Support

Enterprise Clients

Enterprise clients have access to dedicated phone support for urgent issues requiring immediate assistance or complex troubleshooting.

🕒 Available 24/7 for critical issues
Call Support

Submit a Support Request

Complete this form to create a support ticket. Please provide as much detail as possible to help us resolve your issue quickly.

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